The Communications Center (Dispatch) handles incoming 911 calls and general calls for service. They also dispatch calls to both the Lafayette Police Department and Lafayette Fire Department.
In July of 2014 Captain Neil Dale obtained the leadership responsibility of the Patrol division of which the communication center is assigned. The CAD administrator/ 911 supervisor in charge of daily operations in the communications center is Michael Franklin.
Computer Aided Dispatch (CAD) for Lafayette Police in 2014 was 90,680.
Computer Aided Dispatch (CAD) for Lafayette Fire in 2014 was 7,287.
Total CAD entries in 2014 were 97,967.
Communications technicians answered 47,281 emergency 911/cell phone calls, plus an additional 5,017 emergency 911/landline 911 phone calls for a total of 52,298 emergency 911/phone calls. Administrative telephone calls to the communications center for 2014 equaled 263,485. Combined this equates to 315,783 telephone calls during 2014.
In July of 2014 Text to 911 software was presented to the Lafayette Communications Center and went "live" October 7th, 2014. This process allows citizens to make contact with emergency/911 via a text message, and the Communication technician can also make contact with the 911/unknown caller via a text message to see if they have an emergency. From October 7th to December 31st Text/911 was implemented 1,001 times, 963 outbound text messages and 39 inbound text messages.