Utility Billing Account Changes

The Utility Billing Office has made exciting improvements to better serve customers and make the billing process more efficient and user-friendly.

Your utility bill now has a new look and new features including:
 • quick access to account information
• more visible billing time frame
• easy to interpret consumption data
• informative billed usage graph

 
  Your ACCOUNT NUMBER HAS CHANGED.

- Make note of your new account number and start using that number immediately for all payments.
- If you have the current payment link saved on your browser, be sure to remove the bookmark and 
replace with the new link     https://selfservice.lafayette.in.gov
- If you were previously set up for automatic payments through our old online payment system, this will no longer be in effect.  You can chose to sign up for automatic bank draft by following the bank draft link below and returning this form along with necessary documentation.  Bank Draft Authorization Form (PDF)
- Check your new bill carefully for accuracy. 
 

Check out the new CITIZEN SELF SERVICE FEATURE for online payments.

https://selfservice.lafayette.in.gov

The Citizen Self Service portal is an innovative, easy way to receive account information. In an effort to become more environmentally-friendly the city is making a concerted effort to provide a reliable, convenient way to make payments online. Now all you have to do is follow the online links provided through an easy step-by-step process.
Get started at
https://selfservice.lafayette.in.gov

Thank you for your patience during this transition!

La oficina de facturación de utilidad está actualizando un nuevo recibo de pago del agua que va incluir una nueva apariencia. Una muestra del nuevo recibo esta al revés de este encarte. Si está  usando el método de pagando tu cuenta electrónicamente, por el internet o por tu propio banco, va a tener que hacer un cambio.  Cuando empezamos a usar el nuevo proceso de pago (que va hacer indicado por la nueva apariencia de tu recibo), tu número de cuenta va cambiar. Usted va tener que cambiar el nuevo número de cuenta a tu pago electrónica para que tu pago llegue a la cuenta nueva.  Tu número de cuenta anterior ya no va ser válido. Si  tiene preguntas de este nuevo cambio, por favor llame a nuestra interpreta de español,  Vanessa, al 807-1103. Ella le ayudara a contestar preguntas que tenga.