Starting now, your ACCOUNT NUMBER HAS CHANGED.
New billing software along with your bill face design, as well as your account number, has been updated. For those that use electronic/online payment, through the city website or through a bank, you will need to update your payment process to reflect your new account number. Your old account number is no longer valid.
What you need to know/look for:
- NEW account number
- NEW invoice design
- MORE accessible/current information regarding your account
- NEW link to make online payments (https://selfservice.lafayette.in.gov)
What you need to do:
- Make note of your new account number and start using that number immediately for all payments.
- If you have the current payment link saved on your browser, be sure to remove the bookmark and
replace with the new link you receive.
- Check your new bill carefully for accuracy.
Check out the new CITIZEN SELF SERVICE FEATURE.
https://selfservice.lafayette.in.gov
The Citizen Self Service portal is an innovative, easy way to receive account information. In an
effort to become more environmentally-friendly the city is making a concerted effort to provide a reliable, convenient way to make payments online. Now all you have to do is follow the online links provided through an easy step-by-step process. Get started at https://selfservice.lafayette.in.gov
For more information about the Utility Billing transition visit http://lafayette.in.gov/ubo
Thank you for your patience and understanding during this process.