Frequently Asked Questions

Q: I'm registered!  How do I join the story?

A:  Check your electronic receipt for the link to the online session, as well as the downloadable coloring page.

Q: What platform do you use and do I need an account?

A: We are using Zoom as a virtual programs platform.  You do not need a Zoom account to join a Zoo-hosted program.  However, depending on your mobile device, you may need to have the Zoom app installed.

Q:  I have two children - do I need to register them separately?

A: Your $5 registration fee is per device. If both kids can share the computer screen you need not register them both!

Q: Will my child and home be viewable by other participants?

A: When you join the meeting, your microphone will be muted.  You will also have the option to join with video, or not.  We love to see your children's smiling faces, but you can choose to watch only, if you prefer.

Q: Oh no!  I can't make the session after all.  Can I get a refund?

A: All registrations for Story Safari are final, so no refunds are available.  But contact us at zooeducation@lafayette.in.gov and we'll send you a link to the recording of the session!